Privacy Policy

Privacy Policy

WA Fibreglass Pools (ABN:19 108 330 801) is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website and/or providing your personal information, you consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. The information we collect

When you visit our website, we may collect the following types of personal information from you:

1. Information you provide voluntarily: When you fill out our online form to enquire about a pool, we collect the personal information you enter. This may include your:

Name

Email address

Phone number

Address

Specific details about your property (e.g., backyard size, access)

Your preferences regarding the size of pool you are interested in

Any other information you choose to provide in the form's text fields.

1. Automatically collected information: We may also automatically collect non-personal information about your visit to our website, such as:
   
   Your IP address

Browser type and version

Operating system

Referring website

Pages you view on our site

Date and time of your visit

We collect this information using tools like cookies and web analytics. This data helps us understand how visitors use our site, improve our website's performance, and enhance the user experience. This information is not used to personally identify you.

3. How we collect and hold personal information

We collect personal information directly from you when you provide it to us through our website's enquiry form. The information is held in secure digital databases. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure.

4. 
   The purposes for which we collect and use personal information
   
   

We collect your personal information for the primary purpose of providing our services to you.

We will only use your personal information for the purposes for which you provided it, including:

• To respond to your enquiries and provide you with a tailored quote or information about our pools and services.
• To contact you to discuss your specific pool interests and project requirements.
• To improve our services and marketing efforts.
• To send you direct marketing communications about our products, special offers, and events that we believe may be of interest to you. You can opt-out of receiving these communications at any time by contacting us or using the unsubscribe link provided in the communication.

5. Disclosure of personal information
   
   

We will not sell, trade, or rent your personal information to third parties. We will only disclose your personal information to third parties in the following circumstances:

• With your express consent.
• To our employees, contractors, and service providers who need access to the information to provide services on our behalf (e.g., IT support, marketing consultants).
• If we are required or authorised by law to do so.
• We do not generally disclose personal information to overseas recipients.

6. Access to and correction of your personal information
   
   

You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any information we hold that you believe is inaccurate, out-of-date, or incomplete.

To access or correct your personal information, please contact us here: This email address is being protected from spambots. You need JavaScript enabled to view it.. We will attempt to respond to your request within a reasonable timeframe.

7. How to make a complaint

If you believe that we have breached the Australian Privacy Principles or have not handled your personal information in accordance with this Privacy Policy, you may lodge a complaint by contacting us. We will take your complaint seriously and will investigate it promptly. We will inform you of the outcome of our investigation in writing.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact us
   
   

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: (08) 9342 0158 (during business hours)

Address: 31 Canham Way, Greenwood, WA, 6026

9. Updates to this policy
   
   

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will publish the most current version on our website. This policy was last updated on 3rd September, 2025.